FAQ

Are your products original and guaranteed?

Our products are shipped with the manufacturer’s original packing and have a 24 month warranty, inside the packing you will find the manufacturer’s numbered warranty certificate for the article you have purchased otherwise (some manufacturers use this method) the actual light fixture has a serial number that corresponds to the product traceability code.

How do I order?

Click on "Add to your cart" in any product page and the selected products will be automatically added to your shopping cart, you can then complete the order by following the simple purchase procedure.

Do the prices include VAT?

Yes, all prices on our homepage are inclusive of VAT, the only additions may be shipping costs, where applicable.

Can I have the products I buy invoiced?

Certainly, when filling in the shipping form there is a specific box where you can enter your VAT code and company tax id code, even if they are the same, and when the products are shipped you will be sent a sales invoice in PDF format to the email address you provided during the purchase procedure.

How do I order several products?

Click on "Add to cart" in any product page, all the selected products are automatically added to your shopping basket, you can then complete the order by following the quite simple purchase procedure. To add more products simply click on the "Continue shopping" button, and repeat the process choosing the products you require.

Which payment methods do you accept?

There are various ways of paying for your order Credit card - Visa, MasterCard, Maestro, Postepay, Diner's Club, American Express (ssl) verified by Visa and PayPal. All payment methods are secure, what’s more at no time are we able to know your credit card data.

How can I receive your best offer for a product not listed on the homepage?

There are two ways of contacting us 1. Contact our Customer Service online, and fill in the form. 2. Call our customer service at +39 0423 484770 . You will be sent an email with a personalized offer without delay.

How much are transport costs?

To check the transport cost tables, go to the Shipment and Delivery.

Why do I have to give you my telephone number and my e-mail?

To be able to ship your order it is essential that you give us a telephone number where you can always be contacted and an email address. If you do not give a telephone number and email address the goods cannot be shipped.

When will I receive my order?

Orders are processed within 24 hours of ordering and you receive an email advising you the order has been processed. Shipment and delivery of in-stock items usually takes around 2 /3 working days. For out-of-stock items our Customer Services will advise you of shipping times.

How are my products shipped?

Shipments are made by express courier so for everything to go smoothly with the shipment it is important that you provide a telephone number where you can always be contacted and an email address

Am I notified before you ship my order?

Within 24 hours from placing your order you will be advised by email.The goods will be sent to the shipping address you gave in the form.

What happens if I am out when you deliver?

If the courier passes for delivery and doesn’t find anyone, they will leave calling card with a call free number you can call to agree on another delivery time. After the third call storage charges will be applicable, which imply extra costs for you. In this case you will have to pay the additional costs, calculated on the days of storage.

Can I use my right of withdrawal?

Certainly, under Law Decree 185 dated 22 May 1999, "Implementation of EC directive 97/7/CE on protection of consumers on distance contracts " you have the right to withdraw from the purchase of any product bought online. (See also the specific page Product Returns)